Shipping & Delivery
Where do we ship?
The states we currently ship to at a flat rate are as follows:
- District of Columbia
- New Mexico
- New York
- North Carolina
- South Carolina
If you don't see your home state listed, we are dearly sorry. Due to current restrictions we are not able to ship to any state not listed. This unfortunately includes international orders as well.
How do we ship?
We ship all our packages using FedEx with an adult signature requirement.
Where should you have your package delivered?
Shipping can take place at your home, office, or work. When the package is delivered it must be signed for by a person aged 21 or older. Due to this we are also not able to ship to PO Boxes.
Are deliveries tracked?
Of course! Once your order is fulfilled you will receive tracking details to the email address that the order was associated too. If for some reason that email goes missing, feel free to shoot us an email (email@example.com) and we will get another email out to you.
When are packages shipped?
We do our best to ensure packages go out within 24 hours of the order being submitted. Typically our FedEx pick up is around 3:00 PM PST, therefore, orders placed before that are likely to be sent out that very same day! A quick note on Friday orders. Orders made after 3:00 PM PST on Friday will have their shipping take place on Monday so please plan accordingly.
What if the shipping address needs to change?
If a change to shipping address needs to be made, we strongly recommend emailing us immediately at firstname.lastname@example.org. Unfortunately we can't guarantee we can have the address changed, however we can do our best to accommodate any changes necessary.